Dallas (Plano) DC network outage

Incident Report for FortiMail Cloud Hosted

Resolved

This incident has been resolved.

Posted May 06, 2026 - 13:54 UTC

Monitoring

The issue has been fixed by FortiStack team around 6:30AM EDT. FortiMail Cloud Admin team will continue monitoring and make sure all service has been recovered now.

Posted May 06, 2026 - 11:56 UTC

Investigating

Since 2026-05-06 03:33AM EDT, we notice a network outage at our Dallas (Plano) data center. All tenants are not reachable at this site and service has been failed over to HA secondary site now.

Posted May 06, 2026 - 08:17 UTC

This incident affected: Datacenters ((US) Dallas).